Privacy Policy

1. Introduction

Hefei Nizhuang Network Technology Co., Ltd., operating as Smooth Coat, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at smoothcoat.buzz or use our services. This policy complies with applicable data protection laws including the Personal Information Protection Law of the People's Republic of China and international privacy frameworks where applicable.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you fill out our contact form, communicate with us via email or telephone, or otherwise engage with our services. This may include:

• Full name and job title
• Company or organization name
• Email address
• Telephone number
• Details about your project, technical requirements, and systems environment
• Any other information you choose to provide in correspondence with us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location derived from it
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Date and time of access

This information is collected through standard web server logs and may use cookies or similar technologies as described in Section 5.

2.3 Information We Do Not Collect

We do not knowingly collect sensitive personal data such as government identification numbers, financial account credentials, health information, or biometric data through our website. We do not collect payment card information as we do not process payments directly through this website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, prepare proposals, deliver contracted services, and communicate with you about your projects.
• Business Operations: To maintain our business records, manage client relationships, process agreements, and fulfill legal and regulatory obligations.
• Website Improvement: To analyze website usage patterns, diagnose technical issues, and improve the functionality and content of our website.
• Communications: To send you information about our services, industry insights, or updates that may be relevant to your business interests. You may opt out of marketing communications at any time.
• Security: To detect, prevent, and respond to fraud, unauthorized access, or other harmful activities affecting our website or systems.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as responding to a contact form submission.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, managing client relationships, or ensuring the security of our systems, provided those interests are not overridden by your data protection rights.
• Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation to which we are subject.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. Cookies are small text files placed on your device by your web browser.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly. These do not require consent.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics. We use Google Analytics for this purpose.
• Functional Cookies: Remember your preferences and settings to improve your experience on return visits.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as website hosting, email delivery, analytics, and IT support. These providers are contractually bound to process data only per our instructions and to maintain appropriate security measures.
• Legal Requirements: When required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, provided the recipient agrees to honor commitments made in this Privacy Policy.
• With Your Consent: In circumstances other than those described above, we will seek your explicit consent before sharing your personal data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The retention period varies depending on the nature of the data and the purpose of processing:

• Contact form submissions and correspondence: Retained for the duration of our business relationship plus three years after the last interaction, or as needed for legal claims.
• Client project data and documentation: Retained per the terms of our service agreements and applicable regulatory requirements.
• Website analytics data: Retained in anonymized form for up to 26 months.
• Business records: Retained per statutory requirements under Chinese commercial and tax law, typically five to ten years.

When personal data is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of data in transit using TLS 1.3
• Access controls and authentication mechanisms
• Regular security assessments and vulnerability scanning
• Employee training on data protection obligations
• Physical security controls at our office premises
• Incident response procedures for data breach management

However, no method of transmission over the Internet or electronic storage is absolutely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Rectification: The right to request that we correct inaccurate or incomplete personal data.
• Erasure: The right to request that we delete your personal data in certain circumstances.
• Restriction: The right to request that we limit the processing of your personal data.
• Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller.
• Objection: The right to object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: The right to withdraw consent at any time, where processing is based on your consent.

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within the timeframe required by applicable law and may need to verify your identity before processing your request.

10. International Data Transfers

As a company headquartered in China with clients and service providers worldwide, your personal data may be transferred to, stored in, or processed in countries outside your country of residence. When we transfer personal data across borders, we implement appropriate safeguards in accordance with applicable data protection laws, including standard contractual clauses, data processing agreements, and technical measures to ensure adequate protection.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will acknowledge your inquiry within five business days and work to resolve any concerns promptly and transparently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated policy on this page with a revised Last Updated date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.